Shipping policy
This policy sets out how Dezko ships orders placed at stdez.store. It forms part of our Terms of Service.
Where we ship
We currently ship within the United States only. Our delivery zone covers all 50 states and the District of Columbia, and also includes Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands, as well as U.S. military addresses (APO, FPO and DPO). We do not ship to any other country at this time. If your address falls outside our delivery zone, no shipping rate will be offered at checkout and the order cannot be completed.
Shipping rates
Rates are shown at checkout before you pay, and the exact amount charged is always the amount displayed there. Two shipping options are currently available on every eligible order:
- Limited Time Free Shipping — $0.00 USD. Free shipping is offered on all orders, with no minimum order value or qualifying spend. This is a limited-time promotion and may be withdrawn or changed at any time; the rates shown at checkout at the moment you place your order are the ones that apply to it.
- Express — $95.00 USD. An optional upgraded service, charged as a flat rate per order regardless of order value or the number of items.
Rates are quoted in US dollars. Any applicable sales tax is calculated and shown separately at checkout.
Order processing and delivery
Orders are processed after payment is confirmed. When your order leaves us you will receive a shipping confirmation email containing any tracking information available for your parcel. We do not guarantee a specific delivery date. Once a parcel has been handed to the carrier, transit time is in the carrier's hands, and delays caused by weather, carrier backlogs or public holidays are outside our control.
Larger items — desks in particular — may ship separately from smaller accessories in the same order, and may arrive on different days.
Delivery addresses
Please check your delivery address carefully before completing checkout. We can only change an address before an order has shipped, so contact us as quickly as possible at contact@stdez.store if something is wrong. We are not able to redirect a parcel once it is with the carrier, and we cannot take responsibility for orders delivered to an incorrect address supplied at checkout.
Lost, delayed or damaged parcels
If your order has not arrived, or arrives damaged, email us at contact@stdez.store with your order number and, where the parcel is damaged, photographs of the packaging and the item. We will work with the carrier to trace the parcel or arrange a replacement or refund. Please inspect your order as soon as it arrives and tell us about any damage or a wrong item promptly, so we can put it right.
Returns
Shipping charges are separate from returns. How to return an item, what is eligible and how refunds are issued are all set out in our Refund policy.
Contact
Questions about shipping can be sent to contact@stdez.store, or by post to Dezko, 6517 Ashby Point, San Antonio, TX 78233, United States.